Performance Skills Quality Teams Workshop: Building a Quality Team

Available Downloads:

• Sample Excepts from the Instructor's Guide and Participant Workbook in Adobe Acrobat format
  

Each workshop in the Performance Skills Quality Teams Series covers an essential competency that will make your team more effective and successful. Each workshop can stand alone or you can use all of the workshops together for maximum performance impact.

The series is based on a well-researched and holistic model which identifies the competencies necessary for a group of people to work as a highly productive and cohesive team. Take advantage of this research to improve the performance of your work teams!

• Instructor's Guide
• Lesson plans and activities
• Reproducible Participant Coursebook
• Transparency masters

This 2 1/2-day workshop covers the fundamentals of the quality improvement process for teams.

The lessons are as follows: Introduction to the quality improvement process

• Group dynamics and individual behavior
• Communication
• Consensus
• Roles
• Ground rules and operating procedures
• Contracting
• Making meetings work
• Presentations
• The problem-solving process
• Selecting the right problem

This is an experiential workshop that also recommends the use of two videotapes.