Effective Listening

Master the art of listening and the communication process

Available Downloads:

• Sample Excepts from the Instructor's Guide and Participant Workbook in Adobe Acrobat format
  

This workshop presents techniques for accurately interpreting both verbal and non-verbal aspects of a message in order to improve overall job performance. Participants will analyze a series of barriers to effective listening and methods to successfully overcome them. The workshop is designed for all employees, managers, supervisors, and leaders whose productivity and performance depends upon superior listening, comprehension, and concentration skills.

Performance Objectives

• Improve quality and quantity of recall
• Improve communication by interpreting feelings and analyzing non-verbal behaviors
• Eliminate communication barriers

Contents

• Effective Listening
• Listening and the Communication Barrier
• Overcoming Barriers to Effective Listening
• Formulating Responses

This Workshop Includes

• Instructor's Guide with lesson plans and activities
• Participant Coursebook
• Transparency masters
• Audio tape