Transforming Workplace Conflict

Manage conflict constructively and improve workplace performance

Human Technology, Inc.

Available Downloads:

• Sample Excepts from the Instructor's Guide and Participant Workbook in Adobe Acrobat format

In this workshop, managers, supervisors, and team leaders learn to manage conflict by identifying conflicting personality styles. Participants learn to view the sources of conflict as differing perceptions of facts, methods, goals, or values. The most app ropriate of five conflict management styles is then applied to address the situation: avoiding, smoothing, bargaining, forcing, problem solving. By mastering conflict resolution techniques, working relationships are improved and the best solutions to prob lems are found.

Performance Objectives:

• Find constructive ways to manage conflict
• Diffuse stress and tension before they escalate into conflict
• Evaluate and resolve conflicts using appropriate conflict management styles
• Establish a forum for constructive disagreement

Contents:

• Understanding Individual Differences
• Understanding Conflict
• Listening Skills
• Reacting Skills
• Managing Conflict Situations
• Applying Learning

This Workshop Includes:

• Instructor's Guide with lesson plans and activities
• Participant Coursebook
• Transparency masters
• 1 Conflict Style Inventory and 1 Insight Inventory