Performance Skills Quality Teams Workshops: Problem-Solving Tools & Techniques

Available Downloads:

• Sample Excepts from the Instructor's Guide and Participant Workbook in Adobe Acrobat format

Each workshop in the Performance Skills Quality Teams Series covers an essential competency that will make your team more effective and successful. Each workshop can stand alone or you can use all of the workshops together for maximum performance impact.

The series is based on a well-researched and holistic model which identifies the competencies necessary for a group of people to work as a highly productive and cohesive team. Take advantage of this research to improve the performance of your work teams!

Includes:

• Instructor's Guide
• Lesson plans and activities
• Participant Coursebook
• Transparency masters

What is the cost of poor quality? Before you decide to address a certain problem you must examine its cost to the organization. By doing this, you can determine the cost of poor quality and then show the benefit of resolving the problem. This course will instruct your team members in how to accomplish this. This 1-day course consists of the following sections:

• Problem Solving Basics
• Core Problem Solving Tools
• Selecting the Right Tool