17 Learning Profiles™ Competency Profiles

Change Management Effectiveness Profile

The Change Management Effectiveness Profile provides a detailed process for assessing an individual's capacity to handle minor or major change. This is done by measuring change management ability in several categories.


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Coaching Effectiveness Profile

The Coaching Effectiveness Profile provides a detailed process for assessing an individual's capacity to coach others. This is done by measuring coaching ability in seven separate categories.

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Communication Effectiveness Profile

Getting your message across in a way that is clear and coherent is a critical skill in both organizational and personal life. The Communication Effectiveness Profile looks at the large and often complex subject of communicating with others.


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Creativity and Innovation Effectiveness

We all have the potential to increase our level of creativity. The Creativity/Innovation Effectiveness Profile provides a detailed process for assessing an individual's existing capacity to be creative.

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Customer Service Commitment Profile

The Customer Service Commitment Profile is designed to help individuals understand how much "service excellence" is offered to the customer. The level of service excellence they offer and that is offered by the organization as a whole are assessed.


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Diversity & Cultural Awareness Profile

The Diversity and Cultural Awareness Profile will help individuals understand how much awareness and commitment exists towards the diversity of individuals and different backgrounds in their organization.


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Goal/Objective Setting Profile

The Goal/Objective Setting Effectiveness Profile looks at the task of goal setting. The instrument seeks to measure goal setting effectiveness in seven separate categories.


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Leadership Effectiveness Profile

There are some broad categories from which most good leaders will draw. Ideally, these categories should be viewed as pieces in a "leadership jigsaw." Although no one piece makes for effective leadership by itself, each piece does work in combination with the others to reveal a fully integrated model.

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Listening Effectiveness Profile

A relatively small number of people can actually listen with true understanding and empathy. The Listening Effectiveness Profile provides a highly structured process through which to assess an individual's current capacity to listen attentively.


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Management Effectiveness Profile

The Management Effectiveness Profile is a competency-based diagnostic instrument that will give your key leaders a valuable snapshot of their strengths and weaknesses. Once they recognize their own competencies, they can explore where to concentrate their improvement efforts so they can manage even more successfully in the future.

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Networking & Relationship Building Profile

The networking & relationship building profile provide a detailed process for assessing an individual's existing capacity to network with others and highlights areas where improvements might be possible.


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Personal Stress & Well-Being Assessment

Understanding the nature of stress at a detailed level is the basis upon which we can start to manage it effectively. The Personal Stress and Well-being Assessment provides a simple but thorough process by which we can better understand our own stress handling skills.


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Problem Solving & Decision Making Profile

The Problem Solving & Decision-Making Profile provides a highly structured process through which to look at the topic of problem solving.


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Sales Effectiveness Profile

In an increasingly competitive world, an effective salesperson needs a wide variety of skills and competencies in order to be successful.


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Service Skills Profile NEW!

This easy-to-use assessment solves one of your biggest headaches in customer service – ensuring consistency in your staff’s performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on – and the motivation to acquire all the skills of an all-around good customer service giver.

Employees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service. The questionnaire uses graduated response scales (almost never to almost always) that help employees draw accurate conclusions abut how skilled they presently are in customer service.


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Team Building Effectiveness

This instrument looks at the ability to effectively build a team using the Forming, Storming, Norming, and Performing model. It is critical to understand the stages through which a typical team will travel over time. Within these stages seven categories of team building competency can be derived.


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Time Management Effectiveness Profile

The Time Management Effectiveness Profile assesses an individual's existing capacity to manage his or her time efficiently and highlights specific areas where improvement might be possible.


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© 2004 Human Resource Development Press, Inc.