Negotiating Skills

The ability to negotiate well is an invaluable quality in business. This handout enables participants to appreciate the range of skills that are necessary to achieve better results from their negotiating efforts.

Effective Conflict Resolution

Conflict is not necessarily destructive. If handled properly, it can contribute to organizational learning and lead to improved working relationships and performance.

Effective Assertiveness Skills

Learn to become more assertive. This handout enables participants to recognize the characteristics of effective assertive behavior, identify personal bad habits, and formulate a personal action plan.

Effective Communication Skills

Learn how to orchestrate communication to create a mutual experience of high value. This handout enables participants to understand the many ways that clear communication can take place, and learn personal skills and behaviors to communicate more effectively.

Effective Listening Skills

Listening skills are a vital part of the communication process. As an active listener, you really hear what is being said. Learn the characteristics of effective listening and formulate an action plan for developing listening skills.

Effective Coaching

Provides an individual with a thorough overview, techniques, and methods to improve in each competency. The skills learned by the individual can be actualized through use of this unique application template.

Effective Goal Setting Skills

Goal setting is one of the most effective strategies for achieving success. This course provides guidance on the skills you need to set achievable goals and ensure that everyone is engaged and motivated to reach targets successfully.

Emotional Intelligence

The One Page Coach® on Emotional intelligence looks at the concepts of 'intelligent' and 'emotional', then the combined concept. This is done by looking in detail at four emotional intelligence style types (and includes how to recognize them and start to apply each style in different circumstances).

Stress Management

When stress builds to extreme levels and we are unable to cope, it reduces our physical and mental capacity to lead a full life. Learning to monitor and control levels of stress so that it is a positive force is a matter of changing our perceptions of stress.

Managing Change Effectively

This handout approaches the topic both from the position of the person initiating or controlling the change agenda and from the perspective of those caught up in the process and in need of coping strategies.

Cultural and Diversity Awareness

This handout will help individuals to understand the subject more fully and to help free themselves from any biases or constraining thinking about differences among people.

Effective Time Management

Making better use of time is an exercise that changes and evolves. There are good practices to use to effectively deploy the time that is available.

Creativity and Innovation

This handout focuses on the individual skills that are involved in being creative, as well as on the creativity process itself.

Improving Customer Service

Customize your operations by developing a clear service vision, strong partnerships throughout the supply chain, and listening abilities designed to make your focus on the customer better than ever.

Team Building

This handout helps you to establish teamwork in your organization, by aligning your efforts, sharing the workload, and achieving successful early results.

Effective Leadership Skills

This handout provides a broad process overview for the whole subject of leadership in small or large teams or organizations of people.

Problem Solving Skills

The fortunes of an organization depend on the quality of decisions taken by people at all levels. Despite this, formal training in critical thinking and problem solving is often absent or treated as less important than other areas of knowledge.

Effective Networking and Relationship Building

This course provides a step-by-step approach to developing your skills in connecting with others to gain mutual advantage for the long term.

Learning Styles

Training theory has moved away from the "passive acceptor" of instructional expertise to focusing on the "self-directed learner." This means that learning style is of critical importance to the individual participant.