50 Activities for Achieving Excellent Customer Service

Deliver high-impact customer service training that makes a difference. Teach your representatives how to create memorable customer experiences and meet changing customer demands.

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50 Activities for Promoting Ethics within the Organization

This collection of activities employs a variety of training methods including case studies, quizzes, hand outs, buzz groups, role-plays, panels, assessments and more to make it easy to address the sometimes intimidating topic of "ethics" in the workplace.

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50 Activities For Achieving Change

A complete guide outlining the process of accepting change, demonstrate the need for change, reducing conflict, improving communication skills and more.

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50 Activities for Coaching/Mentoring

A selection of activities covering : mentoring concepts and peer guidance technique, skills to express performance improvement goals clearly, create open, trusting relationships, refine manager's skills in providing constructive feedback.

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50 Activities on Creativity and Problem Solving

These activities develop creative thinking, offer new approaches to problem solving , develop approaches to problems that will not respond to traditional problem-solving methods.

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50 Activities for Conflict Resolution

A group of excellent activities that help individual's determine their conflict resolution style, determine the role conflict plays in the workplace, improve interpersonal communication in the workplace, help individuals overcome concerns about conflict, and more.

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50 Case Studies For Management & Supervisory Training

Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Bases on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

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50 Activities for Developing Counseling Skills in Managers

These activities will enable managers to concentrate on the personal views, feelings, and opinions of their staff, encourage person-centered management, improve interpersonal skills, ensure that organizational goals are achieved and more.

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50 Activities for Developing Emotional Intelligence

A collection of activities perfect for skill-building on self-awareness and control, empathy, social expertness, personal influence, mastery of vision and more.

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50 Activities for Developing Leaders

A powerful group of activities to help trainers effectively introduce and reinforce key skills in leadership training.

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50 Activities For Developing Leaders Vol. II

This second volume of Activities continues with the best and latest thinking on leadership theory making it the best tool available for building leadership sills, attitudes and competencies.

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50 Activities for Developing Supervisory Skills

Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

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50 Activities for Diversity Training

An excellent source for illustrating how cultural differences may impact behavior, increase awareness of the impact of culture in the workplace, demonstrate skills for managing a culturally diverse workplace, address issues of gender in the workplace and more.

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50 Activities for Interpersonal Skills Training

These active learning sessions cover vital people skills such as assertiveness, listening, decision making, motivation, presentation skills, leadership, and teamwork.

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50 Activities for Managing Stress

A perfect collection of activities to help understand stress, discover sources of stress, explore the different types of stress and how to manage them, how to reduce stress to increase performance and more.

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50 Activities for Self-Directed Teams

Implement successful self-managed teams in your organization. This collection of proven training exercises has been tested and refined in actual team training sessions, and covers all aspects of team development, including mutual goal setting, managing team stagnation, and developing team norms. The activities encourage active participation and feedback from participants and come complete with all the necessary questionnaires, exercises, and handouts.

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50 Activities for Sales Training

Novice and experience salespeople alike will benefit from these activities that focus on strengthening essential selling skills The ready-to-use activities offer practice in closing a sale, developing new business, resolving customer objections, managing salves relationships, and more.

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50 Activities for Team Building Volume 1

Create high performance teams with these collections of fully reproducible activities. All activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations.

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50 Activities for Team Building Volume 2

An additional group of activities for team development and provides practice on cooperation, balancing roles, and defining team objectives and goals.

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50 + Activities to Teach Negotiation

This book contains a variety of exercises to teach ad reinforce the skills necessary to be a successful negotiator. The exercises are designed to meet the needs of both the inexperienced and experienced trainer.

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A Compendium of Icebreakers, Energizers and Introductions

Select from 75 quick exercises to break down barriers, increase motivation, and provide the best possible start to your training program. Compiled by a team of five trainers with a wide variety of experience, the games represent a rich mixture of styles a nd an extensive range of approaches. There is an index of activities by objective to help you choose the most appropriate activity for your application and fully reproducible participant materials are included to save you hours of preparation time.

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Encyclopedia of Games for Trainers

Use these participative training techniques to rejuvenate, challenge, and motivate participants. This collection of over 145 group games will get participants involved in the learning process and add substance to new or existing programs on any training topic.

In addition to providing you with a substantial stock of games, the manual includes an in-depth discussion of the unique dimension that well-presented games add to a training session. It covers proper preparation for the use of games in training, techniques for providing feedback to participants, and methods for choosing a game that is right for your audience and subject matter

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Global Competence: 50 Training Activities for Succeeding in International Business

Today most executives and managers need to have an international business and cross-cultural perspective. Global Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments, and develop better understanding of cross-cultural communication. Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and to prepare foreign nationals for working in the U.S.

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25 Role Plays for Negotiating Skills Volume II

This collection of role plays will inspire you to think and act like a negotiation expert. If you're a management training ad development specialist who needs on or two roll-plays to see in a negotiation program, this book's a must.

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